Let's get you sorted.
Call us and we start ringing round today. Just you or a few of you together, doesn't matter. Costs you nothing, stays between us, and you won't have to tell your story twice — everyone here has been through it.
Real person on the other end, not a bot. Same day, every time. Struggle with forms? WhatsApp us directly instead.
What's going on for you?
Pick whichever's nearest. If none of them fit, message us anyway and we'll work it out.
You've got nowhere tonight
On the streets, sofa surfing, or about to get put out. Message us first — urgent ones get done same day.
You're new to the UK
Just landed, or told to leave Home Office accommodation. We'll find you somewhere safe and help you settle. We can get an interpreter on the call.
You need a home with support
Staff about every day — not breathing down your neck, just there when you need them. Appointments, benefits, getting yourself straight.
You just need a room
A room in a decent house with people you can actually live with. We've been in every one of them ourselves.
There's more than one of you
A couple, you and the kids, mates who want to stay together, or a whole group moving at once. We do whole houses, not just single rooms.
Who we can help. The housing we find is paid for through Housing Benefit or the housing bit of Universal Credit, so you need to be claiming or able to claim.
Not sure? Message us anyway. We'll tell you straight, and if we're no good to you we'll tell you who is.
Own or manage housing stock? This page is for people looking for a home. If you're a landlord, RSL or managing agent, see how we work with providers instead.
You'll be talking to people who've done it.
We're not a call centre. Whoever picks up has been on the streets, or in care, or inside, or in recovery, or landed here with nothing but a bag. Some of us have done the lot.
That's why we're good at it. We know the questions that actually matter, and we know what it's like getting passed round every office in the city.
Loading our team's words…
Three steps. We do most of it.
No forms to start with. No waiting list. Nobody fobbing you off.
You message us
WhatsApp, a call, whatever's easiest. Say as much or as little as you want.
We listen properly
One of us goes through it with you. What's happened, what you need, what you want nowhere near you.
We find you somewhere
With your say-so we put you to a provider we trust, sort the lift there, and stay on it till you're settled.
What we won't do.
Not now, not later, no deposit. The providers pay us.
Nothing goes to anyone till you say so.
Whatever's behind you, there's something like it behind us.
We've seen every one of them ourselves.
Tell us a bit about you.
Fill this in and it turns into a WhatsApp message. You read it, change what you want, then you press send. Nothing leaves your phone till you do.
Two minutes. If you'd rather just talk, call us instead — or if forms and calls are both hard, WhatsApp us directly.
We're not the right people for this — but there is help.
If you're under 18, supported housing for adults isn't safe or right for you, and your council has a legal duty to look after you.
Call your council and ask for the children's services duty team. If you're not safe right now, call 999.
You can also talk to Childline any time on 0800 1111 — free, and it won't show on the bill.
WhatsApp will open with your answers already written out. Have a read, change anything you want, then press send.
One message. That's it.
No paperwork. Nothing worked out. Just tell us where you're at and we'll take it from there.
Free · Confidential · Same-day reply. Struggle with forms? WhatsApp us directly instead.